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Innovative IT Limited was established in 2007 by Steve Asser (CEO and CTO). We provide a range of IT services, software and support typically to large enterprises in the UK that need help running their IT Service Management and Infrastructure Monitoring software solutions.

Innovative IT consultants have deep domain expertise in the following ex HPE (now Micro Focus) products:

  • Operations Manager and Operations Bridge (OM, OMi)
  • Network Node Manager (NNMi) and Network Automation (NA) – now known as Network Operations Manager (NOM)
  • Application Performance Management (APM) – formerly known as BAC and BSM, including BPM, RUM and AppPulse.
  • ITSMA, Service Manager, Service Anywhere and SMA-X
  • UCMDB and Universal Discovery

The history of most of these products can be traced back to the old HP OpenView software brand but vendor R & D has continued under HP, HPE and now Micro Focus ownership and the products all offer scalable, leading, enterprise grade, IT management capabilities for organisations that run hybrid environments embracing physical, virtual, cloud, containerisation, aaS, open source, proprietary and multi-vendor environments.

Innovative IT has always adopted a flexible approach to delivering support so whether it is light touch assistance during an upgrade, resource augmentation for a project, full programme delivery or managed support for existing systems, we can help.

We deliver service directly to clients as well as via intermediaries (resellers), as a subcontractor for the vendor (Micro Focus) and via other large IT System Integrators and outsourcers.

In addition to services and managed support, Innovative IT has developed Intellectual Property that extends, supports and compliments these Micro Focus toolsets. Innovative IT licenses this software to clients and offers ongoing support and maintenance. Examples are:

  • OMx Mediator – to integrate OMi with Help Desk products (eg Remedy)
  • OMx Insight – to provide system availability dashboards on mobile devices
  • OMx scheduler – providing an IT job scheduling engine
  • OMx file transfer – providing IT file transfer capability

As a Micro Focus Gold Partner for ITOM Software, Innovative IT can also offer licenses (both for new solutions and  additional capacity), support renewals, service provider solutions and training. Using our extensive experience we can often develop  creative licensing and support proposals to help you get better value from your investment.

Innovative IT has a flexible workforce comprised of employees, full time contract staff and part time associates. With this resourcing model the core team of c10 staff is augmented to meet additional customer demand as needed.

Our Vision is to be an information technology services provider with a reputation for helping our clients successfully manage complex IT environments 

The mission of Innovative IT is to help our clients succeed through outstanding quality, competence and objectivity. We offer thought leadership and aim to deliver the best services and solutions to fully satisfy client objectives in managing their IT infrastructure and applications. In all we do, we foster a culture of partnership, teamwork, innovation and integrity, in order to build an IT services company that people want to work for and that customers trust and return to.

The philosophy of our work environment is underpinned by a set of Business Conduct Guidelines. Adopted by all staff, these Guidelines provide a framework for our approach to working with customers particularly in areas of Ethics, Behaviour and Information Security. Innovative IT is proud to have attained ISO27001:2017 certification in December 2017 following a set of audits conducted by the British Assessment Bureau. The BAB is is accredited by UKAS. This ISO certification further underlines our commitment to quality and continuous improvement, particularly in the areas of  information management and information security.